Sr. Product Designer

5+ years of experience in B2B SaaS and making complex things simple. Currently at Zendesk, shaping AI-era workflows for the next generation of enterprise products.

dwojczuk@gmail.com

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Featured work

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WFM Light

A Product-Led Growth initiative designed to boost new customer acquisition and drive penetration metrics.

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WFM Light

RBAC

Redesigning a binary permission system into a granular, multidimensional framework to balance data security with daily workflow visibility.

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RBAC

Workday Integration

Designing third-party integration to unify cross-system workflows and preserve enterprise data integrity.

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Workday Integration

About

I design for the constraints, not around them. The goal is to make the constraint the reason a solution works, not the excuse for why it doesn't.

My name is Daria. I'm a Product Designer with over 5 years of experience who specializes in B2B SaaS systems where the hard part usually isn't the interface; it's the constraint underneath it: a legacy data model, a compliance requirement, a platform limit nobody planned for.

I take a future-first approach to my craft, using AI-augmented workflows so I can spend more of my time on the decisions that actually need a human: what to build, what to leave out, and why.

2024 – Present

Product Designer

Zendesk

Shaping the analytics and workforce experience behind Zendesk's shift to agentic, AI driven service operations. Work spans growth initiatives, permissions and user management, automations, and integrations, from WFM's first third party integration to internal projects like Admin Copilot and omnichannel routing.

2024 – Present

Product Designer

Zendesk

2024 – Present

Product Designer

Zendesk

2022 – 2024

UX Product Designer

Pega

Pega is a low-code platform for customer engagement and business process automation. I led design initiatives for Pega Diagnostic Cloud, which monitors the health of applications built on the platform, and collaborated with cross functional teams to help take the Pega Launchpad low code platform to general availability.

2022 – 2024

UX Product Designer

Pega

2022 – 2024

UX Product Designer

Pega

2021 – 2022

UX Designer

Freelance

Delivered end-to-end UX/UI solutions for diverse clients. Built a strong foundation in rapid iteration, user-centric problem solving, and cross-functional collaboration.

2021 – 2022

UX Designer

Freelance

Delivered end-to-end UX/UI solutions for diverse clients. Built a strong foundation in rapid iteration, user-centric problem solving, and cross-functional collaboration.

2021 – 2022

UX Designer

Freelance

Delivered end-to-end UX/UI solutions for diverse clients. Built a strong foundation in rapid iteration, user-centric problem solving, and cross-functional collaboration.